Subject: Clipper Card Information
Dear Clipper Patron,
Just a reminder as April approaches that you need to maintain at least $1.25 in cash on your Clipper card when you ride Caltrain. A Monthly Pass or an 8-ride Ticket will not work if you do not have $1.25 on your card.
Please check your cash balance prior to April 1 by logging into your account at clippercard.com or by calling 877-878-8883 and choosing "check balance" on the self-service phone menu. If your cash balance is less than $1.25, please add enough cash to bring the balance up to at least $1.25. You can add cash to your card immediately by visiting a Clipper retailer (including most Walgreens), the Caltrain ticket office in San Carlos, or a Clipper ticket machine in a Muni Metro station. Visit clippercard.com/retail for a complete list of locations.
While you can place a one-time online order or set up a recurring Autoload of cash, it may take 3 to 5 days for your order to be available for pick up by tagging your card, so when time is short, we recommend adding value in person.
And don’t forget that Monthly Pass users only need to tag on and off the first time they ride Caltrain each month, but 8-ride Ticket users must tag on and off for every ride.
We hope this information is helpful for you. By doing a little double-checking now, you may avoid a bigger inconvenience when April arrives.
Clipper Card Customer Service
877 878 8883
TDD/TTY 711 or 1-800-735-2929