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Date: February 26, 2010 2:39:56
Subject: Fwd: Important Information Regarding your Vonage Mobile Account
Date: February 26, 2010 2:32:35 PM PST
Subject: Important Information Regarding your Vonage Mobile AccountDear Vonage Mobile User,
You have successfully set the automatic refill settings on your e-wallet. The details are below:
Auto Refill Summary
Mobile Phone Number: +15555555
Refill Amount: $5.00 exclusive of applicable taxes & fees
Lower Balance Limit: $2.00
Setup Date: 2010-04-26
Setup Time: 11:32:35 (GMT)
Card: xxxx xxxx xxxx 5555
Each time your e-wallet balance drops below the Lower Balance Limit, the refill amount you set will be applied to your account automatically, so that you can continue to make low-cost international calls.
Click on the Vonage Mobile tab from the menu on your device and select "Select Rate Plan" or visit www.vonagemobile.com/myaccount
Important Terms (see Our Terms of Service for Full Details)
You must use Vonage Mobile's automatic payment refill process to add credit to your account. You can add credit using a credit/debit card with a US billing address. You will be charged Vonage Mobile's current international calling rates for the service. The service operates on a pre-pay basis and you will be prompted to pay Vonage in advance, as necessary, for service use. If you do not use your account for 12 consecutive months, your account balance will be forfeited. Taxes and certain other fees apply. A full list of Vonage Mobile's rates for standard services is published at www.vonagemobile.com/rates. These rates may change from time to time without prior notice. You can replenish your account up to $60 per day. When you add an amount to your account, that amount plus applicable taxes and fees will be charged to your credit/debit card. If you do not select a dollar amount to automatically add to your account, you agree that the default amount of $5 will be used. If you do not select an amount for the lower balance limit, the default amount of $2 will be used. If your account balance is $0.00, the international Vonage Mobile call service is not available. A minimum usage fee of $0.35 per month will be charged monthly if billable usage is less than 15 minutes. If you do not make calls for 3 consecutive months, your auto-refill will be suspended, however you will continue to be charged the minimum usage fee.
If your account balance is zero, the international call service is not available. Vonage Mobile is not liable for charges of certain third-party services. Carrier and access charges may apply, including SMS charges incurred for communications between you and us. Where Vonage Mobile provides you with free calls or other special offer services, no cash alternative will be given. Neither non-usage of the service nor misdialing while using the service entitles you to a credit or refund. 911 service is not available using this service and you must rely on your carrier's 911 service.
Cancellation and Refund Policy
You may cancel the service by either permanently removing your credit/debit card information and deleting the software from your device or by calling us at 1-800-405-4VON (1-800-405-4866). There will be no refunds of any unused balance in your account upon cancellation. Where Vonage Mobile provides you with free calls or other special offer services, no cash alternative will be given. Neither non-usage of the service nor misdialing while using the service entitles you to a credit or refund.
If this information is different than what you agreed to during your sign-up process or you have questions, you can call us within seven (7) days at 1-800-405-4VON (1-800-405-4866) and we will be happy to address your concerns. If you have any questions, you can also email us at email@example.com. Please keep a copy of this e-mail for your records.
Vonage Mobile Customer Care
For Terms of Service see www.vonagemobile.com/tos
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